Terms of Use

Eshop.cai.gr is the online store for the sale of products through the internet of the company with the name CAI PHARMACEUTICALS PC, based in MERLIN 10, KOLONAKI PC 10671.

The concern of the company is the listing of the terms that govern the rights and obligations of CAI PHARMACEUTICALS as the owner of the online store located at the address "eshop.cai.gr" to all of you who will visit its websites for your best service in the search and obtain the products you wish to purchase from its store.

All transactions carried out through "eshop.cai.gr" are governed by International and European law governing matters relating to electronic commerce, as well as the Law on Consumer Protection (Law 2251/1994) governing matters on distance sales. Make sure you agree to the following terms and conditions, as your use and browsing of the "eshop.cai.gr" website implies your explicit and unconditional consent and consent with them.


"CAI PHARMACEUTICALS" undertakes the obligation to inform the users for any modifications as well as for any change through the website of its online store. "CAI PHARMACEUTICALS" reserves the right to renew or unilaterally modify these terms and conditions of transactions made through its online store, in accordance with its needs and trading habits.

The change of terms does not occupy orders that are already in progress.


Any user can browse the online store "eshop.cai.gr" without giving any personal information. The cases where we will need some of your personal data (name, email address, product shipping address, phone, etc.) are usually to process your order.

The personal data you declare in the online store "eshop.cai.gr" are kept exclusively for reasons related to transactions with you, communication, improvement of the services provided and may not be used by third parties or provided to third parties (with exception where provided by law to the competent authorities only). The online store "eshop.cai.gr" operates in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered in a service of "eshop.cai.gr" which are deleted after any termination of the transaction.

You can also at any time, if there is a reason, change the personal information you have disclosed to us or limit or cancel the use of some of this information by filling out the relevant online form. In any case, we inform you about the existence of the access and opposition rights that you have according to articles 12 and 13 of Law 2472/1997.

"Eshop.cai.gr" may from time to time use your e-mail address to inform you about the availability of similar products and services from its pages. However, in case you do not wish to receive such messages, you can send your request to info@cai.gr.


The online store "eshop.cai.gr" has the main priority of protecting your personal data and your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure maximum security. All information related to your personal information and your transactions is secure and confidential. The security of the online store "eshop.cai.gr" is achieved by the following methods:


The online store "eshop.cai.gr" uses SSL (Secure Sockets Layer) technology. This particular protocol SSL (Secure Sockets Layer) is currently the global standard on the Internet for the certification of websites (web sites). With this technology, every item you enter on our site is encrypted / encrypted before it goes online, thus protecting personal information during its transfer.

All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform, which uses TLS 1.2 encryption with 128-bit SSL (Secure Sockets Layer) encryption protocol, while the information sent via the protocol SSL, are protected by a mechanism that automatically detects whether data has changed during the transfer.

Encryption is essentially a way of encrypting information until it reaches the recipient, who will be able to decrypt it using the appropriate key.


Additional personal security is the username (user name) and the personal security code (password) that you give when you become a member of "eshop.cai.gr". This way, every time you use them, they provide you with absolutely secure access to your personal information. During your order and if you have logged in with the user name (user name) and the personal security code (password) in the online store "eshop.cai.gr", the communication between your computer and our systems is encrypted using a key 128bits. That is, every time you send information to the system, your browser first encrypts it using a 128bits key and then sends it to the system.

Just as you pay attention to your credit card transactions and do not tell anyone your PIN, so with the specific codes you must keep them carefully and never give them to third parties, so as to avoid the risk of this information being come to third parties, strangers to you. Tip: When creating the personal security code (password) create a security code using symbols along with alphanumeric characters. For security reasons you should change your password at regular intervals and avoid the use of easily traceable codes (eg phone number, date of birth, etc.).


"CAI PHARMACEUTICALS" is committed to the completeness and validity of the information concerning the products available for sale. You can get information about each product by following the search instructions listed on our websites and by "clicking" on the respective product, subject to any typographical errors that have escaped our attention or have occurred unintentionally or due to interruptions. website for technical or other reasons.

For all the products contained in "eshop.cai.gr" there are indications for their current availability. In any case, it must be made clear that the delivery times of your order depend on the availability of the products in our warehouses. In case the product is not available, you will be informed in time about its non-availability.


The online store "eshop.cai.gr" and all the content of its websites (photos, texts, graphics, services, products, names, images, logos and insignia representing "CAI PHARMACEUTICALS" and its online store), are the intellectual property of the company and are protected in accordance with the relevant provisions of Greek law. Therefore, any use of the above is prohibited, except where there is the relevant written permission of "CAI PHARMACEUTICALS".


Cancellation of order before delivery (right of withdrawal before delivery).

The Customer has the right to cancel the order and cancel the purchase transaction before receiving the purchased product.

In this case, in order to cancel your order, you can send an e-mail to info@cai.gr with topic Returns.

In case you have already paid for your order and your order has not been placed by courier then we will refund you the monetary value corresponding to the same way you made your transaction (credit card, bank deposit) ).

In case your order has been placed by courier then the refund of the canceled order will be made in the same way you made your transaction (credit card, bank deposit) as soon as the products are returned to Cai Pharmaceuticals .

Shipping of products to be returned or exchanged within Greece is FREE.

The company will not accept any return with another courier company other than the partner, which is TNT courier.

Prerequisite for accepting the return / change is:

The product must not have been used.

Return / change must be made within fourteen [14] calendar days.

The product must be accompanied by the original proof of purchase (Retail Receipt Invoice Shipping Receipt Invoice etc.) and must be in the condition received by the customer complete and without damage, and its packaging must be the one that normally accompanies the product.

In order for the products to reach good condition, you must pack them properly so that they are protected during shipment.

In case the amount of the new product is smaller compared to the previous purchase that is to be changed, return the difference in any other case of the resulting difference is charged to the new Shipment.


- The current price of each code is valid for the change of products.

- The policy of free changes is valid only for the first change each new Shipping you will be charged with the shipping costs (five) € 5.00

- Changes are made only between products in the same category. Products belonging to the section DISCOUNTS are not subject to the terms of FREE changes and will be charged with shipping costs of five € 5.00

FREE returns are for orders within Greece

Returned items that do not meet the above conditions will not be accepted and will be returned to the recipient at his own expense.