Return Policy

Cancellation of order before delivery (right of withdrawal before delivery).

The Customer has the right to cancel the order and cancel the purchase transaction before receiving the purchased product.

In this case, in order to cancel your order, you can send an e-mail to with topic Returns.

In case you have already paid for your order and your order has not been placed by courier then we will refund you the monetary value corresponding to the same way you made your transaction (credit card, bank deposit) ).

In case your order has been placed by courier then the refund of the canceled order will be made in the same way you made your transaction (credit card, bank deposit) as soon as the products are returned to Cai Pharmaceuticals .

Shipping of products to be returned or exchanged within Greece is FREE.

The company will not accept any return with another courier company other than the partner, which is TNT courier.

Prerequisite for accepting the return / change is:

The product must not have been used.

Return / change must be made within fourteen [14] calendar days.

The product must be accompanied by the original proof of purchase (Retail Receipt Invoice Shipping Receipt Invoice etc.) and must be in the condition received by the customer complete and without damage, and its packaging must be the one that normally accompanies the product.

In order for the products to reach good condition, you must pack them properly so that they are protected during shipment.

In case the amount of the new product is smaller compared to the previous purchase that is to be changed, return the difference in any other case of the resulting difference is charged to the new Shipment.


- The current price of each code is valid for the change of products.

- The policy of free changes is valid only for the first change each new Shipping you will be charged with the shipping costs (five) € 5.00

- Changes are made only between products in the same category. Products belonging to the section DISCOUNTS are not subject to the terms of FREE changes and will be charged with shipping costs of five € 5.00

FREE returns are for orders within Greece

Returned items that do not meet the above conditions will not be accepted and will be returned to the recipient at his own expense.